Privacy Policy

Effective Date: 1 June 2026

Welcome to Casino Coles. Your privacy is important to us, and we are committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website and services.

1. Information We Collect

We may collect the following types of personal information:

Identification details (such as your name, date of birth, and gender)
Contact information (including email address, phone number, and postal address)
Account information (username, password, and transaction history)
Payment details (credit card information, billing address)
Technical data (IP address, browser type, device information)
Usage data (pages visited, time spent on site, click patterns)
Verification documents (such as identity verification documents required by law)

2. How We Collect Your Information

We collect personal information directly from you when you:

Register an account with us
Make deposits or withdrawals
Contact our customer support
Participate in promotions or surveys
Use our website or mobile applications

We may also collect information automatically through cookies and similar technologies. For more information, please see our Cookie Policy.

3. Use of Your Information

We use your personal information to:

Provide and manage your account and our services
Process transactions and payments
Verify your identity and comply with legal obligations, including anti-money laundering and responsible gambling laws
Communicate with you about your account, promotions, and updates
Improve our website, services, and customer experience
Prevent fraud and ensure security

4. Disclosure of Your Information

We may disclose your personal information to:

Service providers and partners who assist us in operating our business (e.g., payment processors, identity verification providers)
Regulatory authorities, law enforcement, or government agencies as required by law
Other parties with your consent or as otherwise permitted by law

We do not sell your personal information to third parties.

5. International Transfers

Your information may be stored and processed in Australia and in other countries where our service providers operate. We take reasonable steps to ensure that your personal information is protected in accordance with this Privacy Policy and applicable laws.

6. Security of Your Information

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

7. Your Rights

You have the right to:

Access the personal information we hold about you
Request correction of any inaccurate or incomplete information
Request deletion of your personal information, subject to legal and contractual obligations
Withdraw consent where we rely on it to process your information
Complain to us or the Office of the Australian Information Commissioner (OAIC) if you believe your privacy has been breached

To exercise these rights, please contact us using the details below.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze usage, and provide personalized content. For detailed information, please see our Cookie Policy.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy regularly.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us:

Casino Coles Privacy Officer
Email: [email protected]
Phone: +61 2 1234 5678
Address: 123 Gaming Street, Sydney, NSW 2000, Australia

Thank you for trusting Casino Coles with your personal information.